2020 was a year of many changes and unforeseen events. Due to the pandemic caused by COVID-19, we modified our procedures and we only attended you through email and/or telephone.
In January of this year, our offices returned to the main campus of Universidad del Valle de Guatemala, of which we are part. This will allow serving you more efficiently.
As of March 2021, we will resume customer service in person at our new facilities. Below we detail the changes in our customer service to adapt to your needs:
- Access to Universidad del Valle de Guatemala (UVG), located at 18 av. 11-95 of zone 15, is only through gates 8 and 9. We are at office A-108 When entering the UVG, you will be asked to apply hand sanitizer and check your temperature.
- Our priority is to guarantee the health of our clients and team, so we will begin to attend through appointments, which can be scheduled by email to firstname.lastname@example.org. Our work hours will be Monday through Thursday from 9:00 am to 4:00 pm. We will continue our service by phone and email at the customary hours. We ask all our clients to come with a face mask and identification for their safety, at the agreed time.
We want to give you the best service, so we are constantly working to guarantee a safe experience that suits your needs. We appreciate your understanding and hope to see you soon!